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2 Year Global Warranty

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    Shopping help

    Where can I find a store near me that sells Lipault?

    Lipault has Authorised Resellers nationwide. Strandbags, Myer

    KEYS, LOCKS AND SPARE PARTS

    I didn’t receive a key with my suitcase?

    Some Lipault suitcases come with a fixed TSA (Transport Security Administration) combination lock. You will need to set the combination on the lock to secure the suitcase, there is no key. There is a keyhole, however this is only for TSA officers to open and close the lock for luggage inspection. Luggage locks approved by the TSA have a universal master key that will open the locks. Only the TSA have a copy of this master key.

    How do I set my combination code?

    You must have the lock set on your original combination. All locks are set to a default of 0-0-0 at the factory. Click here to find the step-by-step process for each lock variation.

    How do I unlock my combination lock when I forgot the combination?

    Unfortunately once a lock’s combination is set, there is no way to recover or override it. Sometimes the simplest solution is often overlooked. If your lock is a 3 digit combination lock, and if you have about 30 minutes to spare, then please try all of the possible combinations from 000-999 (000, 001, 002, 003 through to 999). You may think this will take a long time, but it should not take you more than 30 minutes and if the first digit of your forgotten code starts with a 0, 1, 2, or 3…then it will take significantly less than 30 minutes.

    Otherwise, you are going to need assistance from a Lipault Authorized Repair Centre to unlock your combination lockClick here to read our full warranty policy.

    Where can I have my Lipault product repaired?

    To comply with the terms and conditions of the warranty we ask that you have a Lipault Authorised Repair Centre repair your luggage. While any qualified luggage repair facility can care for your luggage, only Lipault Authorised Repair Centers are authorised to carry out warranty repair work. To locate the nearest Repair Centre, please click here.

    VIP ACCOUNT INFORMATION

    How can I access or change my account details?

    Click here to access your account. You will need your email address and password.

    What if I have forgot my password?

    If you have forgotten your password please click here and enter your email address. We will send you an email with the information needed to reset your password.

    Is my personal data safe if I create an account?

    Yes, your data is safe with us. We are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. To access your details on our Website, you need to enter the correct password. Click here for our full privacy policy.