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COVID-19 Important Information

As part of our effort to combat Coronavirus (COVID-19), and to ensure the safety of our customers, staff, and community, we have made the decision to put our business into a form of hibernation.

Over this period, we will continue to provide the same service you have come to expect from us via our website and our online ordering system and deliveries currently remain fully functional. We have a team available for essential tasks and for their safety any work will be done remotely.

For After Sales, Online Ordering or Product Queries, please contact the relevant area via the below contact forms

If you require further assistance, the following department heads can be contacted respectively:

Thank you for your patience and please stay safe during these trying times.


  • Lipault Paris
    Samsonite Australia Pty Ltd,
    5 Anzed Court, Mulgrave,
    Victoria 3170
  • Phone: 1800 331 690
    Fax: (61 3) 9549 3400
  • Office Hours: Monday to Friday 9am to 5pm

Talk to us! We’d love to hear from you.

Please read our section on spare parts, locks and keys in our FAQ:

Office Hours :
Monday-Friday: 9AM till 5PM
Please mention your order number or account number that you received while placing an order in all correspondence.

Q: Can I order a product that is not offered online?
A: Not currently, sorry!

Q: When will my order arrive?
A: Log in to your account to check the your tracking number, otherwise simply refer to your shipping notification email.

Q: How do I return my Lipault product?
A: See our Returns Policy for detailed instructions.


We recommend that you have a Lipault Authorised Repair Centre repair your product, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Lipault Authorised Repair Centres are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :