What are you looking for?
Contact us
- Accuracy of content
- Prices
- Online ordering
- Payment
- Gift card policy
- Sale contract
- Delivery restrictions - country of delivery
- Delivery
- Defective product or wrong delivery
- Return form
- Distance selling – right of retraction/cancellation
- Limitation of liability
- Warranty
- Questions, complaints, comments or service contact
- Use limitations and intellectual property rights
- Use of information and suggestions by you regarding this Site
- Use of your suggestions to Lipault regarding new products, features or processes
- Privacy policy
- Definitions
- Governing law
- Entire agreement
HEAD OFFICE
- Lipault ParisSamsonite Australia Pty Ltd,5 Anzed Court, Mulgrave,Victoria 3170
- Phone: 1800 331 690Fax: (61 3) 9549 3400
- Office Hours: Monday to Friday 9am to 4pm
Talk to us! We’d love to hear from you.
Please read our section on spare parts, locks and keys in our FAQ:
Office Hours : Monday-Friday: 9AM till 4PMPlease mention your order number or account number that you received while placing an order in all correspondence.
FAQ :Q: Can I order a product that is not offered online?A: Not currently, sorry!
Q: When will my order arrive?A: Log in to your account to check the your tracking number, otherwise simply refer to your shipping notification email.
Q: How do I return my Lipault product? A: See our Returns Policy for detailed instructions.
All repairs on Lipault products are managed through Lipault Paris Head office in Melbourne. Please contact customer service on ph: 1800 331 690 for more information.
Please read our section on repairs on the FAQ section for detailed instructions.
To contact us by email :