Samsonite Australia Pty Ltd,
5 Anzed Court, Mulgrave,
Toll Free: 1800 331 690
Phone: (61 3) 9549 3444
Fax: (61 3) 9549 3400
Office Hours: Monday to Friday 9am to 5pm
Talk to us! We’d love to hear from you.
I have a question about spare parts, locks and keys.
Please read our section on spare parts, locks and keys in our FAQ
I would like to contact customer service regarding my online order.
Office Hours :
Monday-Friday: 9AM till 5PM
Please mention your order number or account number that you received while placing an order in all correspondence.
Q: Can I order a product that is not offered online?
A: Not currently, sorry!
Q: When will my order arrive?
A: Log in to your account to check the your tracking number, otherwise simply refer to your shipping notification email.
Q: How do I return my Lipault product?
A: See our Returns Policy for detailed instructions.
I have a Lipault Product and I have a question.
We recommend that you have a Lipault Authorised Repair Centre repair your product, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Lipault Authorised Repair Centres are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.